Soft dollar commissions: What’s the problem?
Its report indicates that it is out to change the distribution model for insurance:
“We have been raising this issue for several years but have seen little response from insurers.
“At the heart of our concerns is the established distribution model for the sale of insurance policies, which includes commissions (monetary and non- monetary). Commissions that focus exclusively on sales volumes and targets rather than customer outcomes are the drivers of the poor conduct.”
“Our view is that it is the responsibility of insurers to measure and manage the impact of incentives on advisers’ behaviour and consumer outcomes. “
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