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Insurance

Sovereign gives Beaton the boot

Tuesday 24th of April 2012

The company said, in a statement, the decision was made "in order to establish an alternative, local programme that will provide real insight and drive positive change for all advisers who come into contact with Sovereign."

The withdrawal comes despite Sovereign's consistently strong performance in the survey.

The company was the only insurer to consistently score above 80% in overall satisfaction for the last four years and in the 2011 Beaton survey joined AXA as the only two New Zealand insurers to achieve a five-star rating.

Sovereign acknowledged its strong past performance in the surveys but said it wanted to "offer more innovative support that will help position advisers well for the rapidly changing future and changing customer expectations."

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