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Unilaterally changing mortgage arrears payment dates leads to trouble

Tuesday 21st of July 2026

Despite having a payment arrangement to clear mortgage arrears, the borrower complained to Financial Services Complaints Ltd (FSCL) his lender wrongly issued him with a PLA enforcement notice, which included payments that were not in default.

He says the lender acted unfairly by issuing the notice even if repayments were only one or two days late.

A PLA notice is a legal document...

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