What AIA paid out in claims last year

AIA NZ today released its second latest Claims Compass, reporting $829.6M[1] in total claims paid for the year ended 31 December 2024 – a $95M increase on the previous year.

The big jumps are in life (up $34.6 million), health (up $23.9million) and trauma insurance claims (up $22.4 million), largely driven by rising living, mortgage and healthcare costs.

AIA NZ chief customer officer, Maddie Sherlock says: “What we’re seeing is the impact of customers’ insurance levels increasing alongside inflation. Our products also support sum assured increases for special events like buying a house or having a baby, and for our other products increasing healthcare costs are a significant factor.”

“While customers are seeing the benefit of advances in medical treatments, more treatment options and improved patient experience or outcomes, these innovations are often at a higher cost than established treatments and are passed onto insurers and customers.