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Russell Hutchinson Opinion

When is advice not advice? The curious rise of no-advice sales

Monday 16th of February 2015

Imagine you are a client of a major institution and a helpful customer service person asks you if you would like to consider their product – KiwiSaver or insurance, for example.

You glance quickly at your watch but realise there is actually half an hour to spare before you meet your partner and you can spend it here in the cool air-conditioning or outside window shopping.

You agree.

“Really?” says the person “Great… I’ll get you to step through this door and meet our financial adviser.” On entry a pleasant person greets you with a business card, and a disclosure document, explaining that they are a financial adviser, within a QFE.

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