Workplace Savings NZ & WiS Industry Breakfast - Auckland
4 November 2015
Workplace Savings NZ & Women in Super are pleased to invite you to hear from our guest speaker Susan Taylor, CEO, Financial Services Complaints Ltd. The Value of Complaining - an Insight In 2010 Financial Services Complaints Ltd (FSCL), an independent external dispute resolution scheme, opened its doors for business with a small amount of working capital and 300 members.
Five years later FSCL has grown to be the largest scheme with over 6,000 members and has formally investigated over 600 complaints and received more than 7400 consumer complaints and enquiries. Susan Taylor, FSCL's CEO, will share with you her insights from 5 years of complaint investigation, common causes of complaints (including case studies), the lessons that can be learned, and why complaints should be embraced, not feared.
Event location
The Northern Club, 19 Princes St, AucklandEvent date/time
Wednesday 4 November, 2015 Start: 7.30am Finish: 9.00amEvent contact information
Register online here: Or contact Tracey McIntyre by email: tracey.mcintyre@workplacesavings.org.nz
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