GoodReturns

Turning complainants to customers

Insurance advisers who fail to deal successfully with complaints not only jeopardise referral business, they are also ignoring important feedback on how to improve their operations.

Benn Bathgate

Thu, Sep 22nd 2011 06:47AM

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Protecting access to healthcare while keeping premiums within reach

4 min read

Partners Life introduces a new range of level premium options.

2 min read

We’ve launched nib First Choice network

1 min read

MDRT offers sales tools to advisers

2 min read

Life insurance payouts hit new $1 billion high

2 min read

When success doesn’t equal satisfaction

2 min read

Insurers’ consider adviser cull over persistency fears

2 min read

10,000 New Zealanders abandon health cover over last quarter

3 min read

New group founder works with another group

2 min read

Combating mental health claims

2 min read

Rating agency runs ruler over TOWER

5 min read

AIA sees growth across the board

1 min read

Life insurance simple wealth management product: HSBC

1 min read

ISI worms out of churning policy review

2 min read

AM Best gives report on Unimed

2 min read

Life companies forget about customers

4 min read

Changing channels

2 min read

ISI rejects Partners Life membership

2 min read

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