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EDRs: Here's how to protect yourself from churn claims
Insurance

EDRs: Here's how to protect yourself from churn claims

Advisers must keep good records of their interactions with clients to protect themselves against allegations of churning business, dispute resolution services say.

Thu, Jul 27th 2017 08:56PM

Advisers should be whistle-blowers

Advisers should be whistle-blowers

3 min read
Adviser complaints up 70pc

Adviser complaints up 70pc

2 min read
Financial Advice NZ funding a work in progress

Financial Advice NZ funding a work in progress

2 min read

FMA finds room for improvement
FMA finds room for improvement
2 min read

Robo exemption would clarify murkiness: FSF
Robo exemption would clarify murkiness: FSF
2 min read

FMA overstepping bounds: Weatherston
FMA overstepping bounds: Weatherston
4 min read

Peters wants spotlight on banks
Peters wants spotlight on banks
2 min read

Performance fees still need work: Morningstar
Performance fees still need work: Morningstar
3 min read

Request useful investor information, advisers told
Request useful investor information, advisers told
2 min read

More than 75% of advisers using ETFs
More than 75% of advisers using ETFs
2 min read

Getting to Know: Michael Naylor
Getting to Know: Michael Naylor
3 min read

ANZ launches scheme to help retain KiwiSaver clients
ANZ launches scheme to help retain KiwiSaver clients
3 min read

$2b tilting programme 'good example' for advisers
$2b tilting programme 'good example' for advisers
3 min read

Committee argues for level playing field for advisers
Committee argues for level playing field for advisers
2 min read

MBIE: Advisers will be consulted
MBIE: Advisers will be consulted
2 min read

Qualitative reports 'class advice'
Qualitative reports 'class advice'
2 min read

Bank battle costs sponsorship
Bank battle costs sponsorship
1 min read

Getting to Know: Simon Hassan
Getting to Know: Simon Hassan
4 min read

Call for consistent retirement savings target guidelines
Call for consistent retirement savings target guidelines
2 min read


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Susan Edmunds


Stories written by multiple reporters.

Followers will be emailed articles by Susan Edmunds

Latest News

FMA wants clearer fees
FMA wants clearer fees
5 min read

[Weekly Wrap] Research shows KiwiSaver is a key issue in the election; GRTV Special looks at what's on offer.
[Weekly Wrap] Research shows KiwiSaver is a key issue in the election; GRTV Special looks at what's on offer.
3 min read

Milford helps advisers tackle performance questions
Milford helps advisers tackle performance questions
3 min read

FMA settles with departed chief executive, will pay out remainder of contract
FMA settles with departed chief executive, will pay out remainder of contract
2 min read
GoodReturns
Good Returns was established in 1997 and was one of the first successful online publishers in New Zealand and continues to be a publishing leader. Good Returns is held in high-regard by its target audience, the financial services industry. A team of highly experienced business journalists update the site daily with topical, breaking and relevant news and views. The team is led by founder and publisher Philip Macalister.
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