The FSC’s new report, Artificial Intelligence and the Future of Financial Services in New Zealand, brings together global evidence, national context and FSC’s own sector research to understand how trust in AI is forming - particularly in a sector where trust matters more than almost anything else.Kiwis are open to AI helping them. They are much less comfortable with AI making big decisions about their money.

Artificial intelligence is rapidly entering financial services, promising efficiencyand better member experiences. But in regulated environments, whereaccuracy, consistency, and auditability are essential, concerns about AIhallucinations remain high.

Impact of AI on Financial Planning