tmmonline.nz  |   landlords.co.nz        About Good Returns  |  Advertise  |  Contact Us  |  Terms & Conditions  |  RSS Feeds

NZ's Financial Adviser News Centre

GR Logo
Last Article Uploaded: Friday, November 1st, 10:39AM

Insurance

rss
Latest Headlines

Cigna plans OnePath changes

Cigna has revealed a suite of changes, including product enhancements and updates to the application process.

Friday, April 12th 2019, 4:30PM

Simon Tohill

Simon Tohill, Cigna New Zealand head of strategy, product, and integration, said the changes were part of the organisation's commitment to providing the best quality products and services to its customers.

“Since we completed the transaction to acquire OnePath last year we have worked hard to better understand the needs of our customers and advisers. We have listened – and are excited to release some initial product changes.

“This is just the first phase of enhancements we have planned to roll out over the next 12 to 18 months, with these and future improvements, our focus will always be to ensure that both advisers and customers find us easy to deal with, while we keep up with changing needs.

“More changes are on the way, and will follow the upgrade of our back office administration system as we continue to integrate the OnePath business operations and separate from the ANZ,” he said.

The standout changes include:

  • Mortgage Repayment Cover now includes options to cover rental obligations or income. Cigna has also changed the offset provision, and added a claim payment cap of $7500 per month before offsets apply.
  • An inflation option has been introduced to the Assurance Extra Mortgage Repayment Cover product. And, as a special introductory offer, there will be no additional cost in the first year for this benefit on all new business sold in the next six months.
  • The paper application form has been simplified – making it shorter and easier to use. This is the start of a bigger project to overhaul the application forms and policy documents to make them easier to use and understand, which will be delivered later in the year.
  • Cigna has amended client benefits. The benefits cover mental health counselling, wellness advice, budgeting advice, career counselling and legal advice, and are available to help ensure customers are well supported throughout their lives. Changes include extending the cover to include dependent children; adding additional wellness advice services such as dietitian advice, physiotherapy or personal trainer sessions; and making the benefits, and process to access them easier.

"Whenever we make enhancements to our product suite we pass these back to our customers. We do this according to the policy enhancement benefit included in policy documentation.

“This means that if our customers ever need to make a claim they will be assessed using the policy wording that provides the most favourable outcome.” Tohill said.

“Delivering great customer outcomes is paramount to all we do. Driving these changes is our continued focus on ensuring our customers have the right cover to meet their changing needs – both now and into the future. We look forward to releasing more enhancements in the coming months."

All changes are effective from April 8.

Tags: Cigna OnePath

« Southern Cross launches AI assistantInsurers call for replacement business rules in code »

Special Offers

Comments from our readers

No comments yet

Sign In to add your comment

 

print

Printable version  

print

Email to a friend
Insurance Briefs

nib launches tool to support women through menopause
nib has launched a new health management programme designed to support women as they navigate the stages of perimenopause and menopause.

Employees are wanting health and life insurance
A new survey shows potential employees what life and health insurance benefits, but less than a third of employers plan to offer such benefits.

Chubb Life makes changes to trauma benefit
Chubb Life has made a series of enhancements to its Assurance Extra and Assurance Extra Business policies, including the addition of a new Continuous Trauma Benefit,

Resolution Life gets new president
Global life insurance group Resolution Life has appointed Moses Ojeisekhoba as its new President.

News Bites
Latest Comments
Subscribe Now

Cover Notes - Specific news aimed at risk advisers

Previous News
Most Commented On
About Us  |  Advertise  |  Contact Us  |  Terms & Conditions  |  Privacy Policy  |  RSS Feeds  |  Letters  |  Archive  |  Toolbox  |  Disclaimer
 
Site by Web Developer and eyelovedesign.com
x