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Russell Hutchinson Opinion

How overpaying claims leads to product innovation

Tuesday 27th of July 2021

The truth is that most insurers pay out an awful lot of money to an awful lot of people – faithfully executing their contractual obligations over and over again.

What few know is that sometimes they pay more than they need to. Not by accident, but by choice. It can be the right thing to do.

Why do insurers pay more than their policy wordings require?

That is an especially valuable point when you consider there is an equity issue to be managed – other policy holders may not be pleased to hear that some are getting more than they ‘should’.

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