KiwiSaver advice sparks complaints
The dispute resolution scheme has released its annual report, which shows it received 2458 inquiries in the year, up 2.6 per cent on the year before. Those inquiries led to 568 complaints, down 1.4 per cent. From there, 259 disputes were received, down 4.1 per cent.
A dispute is triggered when a complaint referred on by the Banking Ombudsman cannot be resolved by the banks.
Service-related issues were the biggest underlying cause of inquiries, complaints and disputes. This included things such as the failure of bank staff to act as instructed and concerns about debt collection.
Break fees on mortgages were also a cause of complaints, as were declined insurance claims.
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