Level the KiwiSaver default playing field

Michael Lang

NZ Funds recently launched a free COVID-19 KiwiSaver hotline supported by independent advisers throughout the country. The phone line is open to clients of any KiwiSaver provider and promises no sales or products, just generic KiwiSaver advice. Since its launch, the phone line has been inundated with calls from anxious investors whose savings are with large state-appointed default managers (whether or not their savings are in default funds). This raises the question: How did New Zealand end up with so many KiwiSaver  members “owned” by so few managers; and is that model consistent with good customer outcomes?

One of the features of KiwiSaver, that helped get it across the line in Parliament, was that it would not be compulsory. The compromise was, and still is, that new employees are invested by default and need to opt out. While a compulsory savings regime – like most of  the Western world has – would have put New Zealand in a better position today, the opt-out scheme was nonetheless a success in that a larger number of people chose to remain invested. 

As New Zealand was decades late in establishing a government-sponsored superannuation savings regime, financial literacy in New Zealand was low. To safeguard millions of first time investors who did not actively select a manager and fund, the state placed their  investments in a default fund. Default funds were required to own at least 80% in cash and bonds, and up to 20% in growth assets, an excellent starting point for first time investors.

The Government selected six managers in 2006 to manage default funds for a period of seven years. These were: ASB, AMP, ING, Mercer, National Mutual (AXA) and Tower. In total, two Australian-owned financial conglomerates, one American, one Dutch and one French. And only one New Zealand-owned company, Tower.