Medical insurance requests speed up
Fidelity Life chief executive Milton Jennings says the prospects are very exciting as the SureMed technology increases business quality, policy closure rates and improves customer satisfaction.
He says the quickest Fidelity Life has had a form back so far with SureMed has been in 51 minutes compared to the old process where some forms take on average three weeks to come through.
Konnect SureMed automates the process from the point where an insurer requests information from a health provider through to the delivery of information to the insurer and payment for that service. It significantly cuts the average time for process.
The SureMed technology has also been delivered as part of the most recent update to Medtech's Practice Management System which is used by around 80% of New Zealand practices.
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