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New tricks for the watchdog too

The fast-approaching new regulatory dawn not only presents challenges to advisers but regulators as well.

Wednesday, March 16th 2011, 7:27AM 12 Comments

by Benn Bathgate

"Not knowing a lot about the market we're about to regulate is a bit uncomfortable," said Securities Commission manager Mel Hewitson.

 

She was speaking at the IFA Professional Development Seminar in Matamata where she gave advisers some pointers on the authorisation process, what to expect and how to prepare for  the new post July 1 environment.

Speaking about the Standard Set C assessment Hewitson stressed the importance advisers engage with the process as soon as possible.

She said some advisers have underestimated the amount of work required and highlighted character testimonials as a particular area where delays can occur in the process.

She said the Commission has staff on standby to deal with the rush "which hasn't happened yet."

The fact that not all advisers will pass the required assessments to become AFAs was also stressed. Hewitson said the process was taken seriously and was intended "to get the right people through the gate."

The importance of the ABS (Adviser Business Statements) was also highlighted.

"We do understand this is everyone's first attempt at writing an ABS," she said.

The main point of the document is to outline how an adviser or adviser business conducts its operations.

"That's what we're interested in. That you have thought about your obligations regarding the Code."

The role of the ABS in Commission visits was also stressed, with Hewitson saying the better the ABS, "the less likely we'll come to you hunting for information."

The Commission is likely to request to see an ABS as the first stage in any potential visit, though there exist "a whole raft of reasons why we might want to come and see you," including simply being in the area or a random selection.

Whistle blowers will receive anonymity and the role complaints will have in guiding the Commission was also highlighted.

"We'll be really reliant on complaints, we don't have hundreds of staff to go around knocking on AFA's doors," she said.

Complaints will also be useful for the Commission to study for patterns and assess whether they need to re-examine any particular areas.

Hewitson stressed that the Commission aims to be a fair partner to advisers in the new regulatory world, but that "we won't tolerate those that try and cheat."

"I do have a big stick but I don't have to use it," she said.

Benn Bathgate is a business reporter for ASSET and Good Returns, email story ideas to benn@goodreturns.co.nz

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Comments from our readers

On 16 March 2011 at 10:40 am adam smith said:
"Not knowing a lot about the market we're about to regulate is a bit uncomfortable," said Securities Commission manager Mel Hewitson.

This opening statement says it all.

Unfortunately AFA's are going to have to continue to pay the price of this as the Commission asks for screeds of information and statistics from advisers so that they can try and understand how the industry operates.
On 16 March 2011 at 2:13 pm Alastar said:
If the Securities Commission is making this kind of admission to advisers publically then like Adam I to dread the consequences for us all who are AFA. You’d really think “someone” at the Commission would have at least thought to have sat down with some experienced advisers before now and asked a few questions about our industry? Public servants!
On 16 March 2011 at 2:18 pm w k said:
That's what you get when people who don't understand the market sets the rules.
We should all thank our lucky stars that people not in the medical field are not telling our doctors how medical procedures should be done.
On 16 March 2011 at 3:01 pm w k said:
Further to my comment, isn't it an irony, advisors have to meet all sorts of regulations dictated by people who don't even know the business?
I'm still struggling to understand why our industry's regulation is set by people who don't understand the trade, but not others (real estate, motor, health, legal, accounting, building, etc)? Or did I miss something?
On 16 March 2011 at 4:58 pm Alastar said:
You raise a good point with your last comment w k. When those people setting the rules for our industry don’t actually understand what it is that we do it can never be good news for either ourselves or more importantly our clients.

Having now gone through the process of becoming authorised myself all I’ve seen to date is a whole lot of money changing hands for very little net gain for the consumer. I seriously doubt the likes of accountants, doctors or real estate agents would have tolerated this in their respective industries.
On 16 March 2011 at 10:07 pm denis said:
Financial Advisers are not even on the same planet as medical professionals when it comes to regulations and paperwork. Let's lose that comparison, it's a silly one.

I think Mel Hewitson was probably referring to the unknown amount of people that will be registering. Lots of people call themselves "financial advisers" but how many will get themselves authorised? No-one knows.

How many financial advisers are out there? No-one knows.

Initially, AFA will get financial advisers leapfrogging a little bit beyond real estate agents and insurance salespeople in terms of credibility.

There's still a great deal of work to do before offering financial advice is seen as a respected profession alongside solicitors and accountants. But it can be done and AFA qualification is a start.

Let's not split hairs over an isolated sentence.
On 17 March 2011 at 9:31 am w k said:
I am sure a lot of advisors have given good feedback prior to the regulation, but apparently, none heeded - "I hear you, but I'm not listening" - it's like the authority just going through the motion.

Wondered how many advisors got the feeling of being "kicked in the gut" because none of you advisors are good enough or can be trusted, hence, all your feedbacks/ideas cannot be taken seriously, unlike in other professions. Or has someone engineered this whole thing with a hidden agenda.

Keep up your good work in looking after our clients, Alastar. Hope your clients will understand if you have to charge higher fees to cover your costs - all other professions do that, so the commission should not fault any advisors if they have to.
On 17 March 2011 at 10:00 am Mel Hewitson said:
The context in which my roadshow comments were made did not relate to financial advisory, investment or market knowledge of Commission staff. I was talking about the fact that this is an industry that hasn’t been regulated before. There wasn’t even a register of advisers until now to identify where everyone is and what kind of advice practice models they operate in. We have all witnessed results of poor advice (and no advice) over the years but what everyone needs to better understand is the scale and location of the causes and, more positively, where good practice lies. Using a combination of market intelligence, complaints and our own fact-finding will give us the data and behavioural insights over time that we need to accurately risk assess the market and clearly identify areas where there’s the risk of greatest harm, ideally picking them up early. This understanding will guide how we prioritise our regulatory work. Those who behave like professionals are less likely to be targetted by the Commission.

With regard to my staff, almost without exception we come from private sector financial services backgrounds including financial advice, investment management, insurance, compliance, systems & processes, accounting etc. And of course several also have regulatory experience both here and overseas. So advisers will discover during monitoring that Commission staff speak their language and understand advice models very well. We look forward to meeting you.
On 17 March 2011 at 4:54 pm Nick said:
Well put Mel

Your staff that I have spoken with have excellent industry knowledge and experience.

On 21 March 2011 at 4:32 pm Giles said:
Can I suggest Mel that you and all of your staff are a little more circumspect in what you release or otherwise to the Press etc. Perhaps you should be talking to the author of this article and his colleagues and why they are apparently quoting you out of context. This whole Financial Services process has been incredibly stressful for over 2 years now, with rules seemingly changing and information and misinformation being released from everyone with an opinion. Mel whilst you and all your staff are assured of an income whilst you decide whether to come after us with a "big stick" or not, most of us are self employed. Every second (I can assure you there are a GREAT many of them)that we spend trying to jump through hoops we sometimes cannot even see, is time spent away from earning an income; being threatened all the time does not help. 90% Plus of the problems in the Insurance Industry are caused by less than 1% of the broker/agents working in the market; Inspector Clouseau could find them. Had the Government of the day regulated the Finance Companies themselves as to who could and could not operate them, then most (but by no means not all)of the problems in the Investment profession would not have occured either. I have tried to operate all my dealings for the last 20 years with all clients on a professional basis; for the last two I have seemingly just been threatened with what the consequences will be. What I would like is some assurance that this is a process intended to benefit everyone who wants to be a part of a solution to a problem; alls I hear is threats and "big sticks". I am very tired of it all
On 21 March 2011 at 6:18 pm John Ashby said:
What disturbs me most about this whole process is the fear and anxiety created by comments like Mel’s. The language from the Commission (or maybe its media portrayal) over the last month or so has been aggressive and accusatory. for eg. 'Those who behave like professionals are less likely to be targeted by the Commission’. This infers advisers who are not deemed professional by someone in the commission will be singled out. And named and shamed? And have their career ended on the whim of an unknown official?
Advisers have every right to know Nick and Mel, the qualifications and experience of the people in the commission who come ‘knocking on their door’. I think a collaborative approach between advisers and the Commission is a far more appropriate response to ensure the industry remains strong and vital. There is no need to marginalise advisers or to divide the advisory force in an effort to reach a fully compliant adviser force and system. I look forward to regulation, and I look forward to working with the people of the Commission in a spirit of collegiality not fear
On 24 March 2011 at 5:30 pm alison said:
These "visits" Sec Com staff are going to make. How will that work?: because, presumably the Privacy Act will apply and that will mean sec co staff won't be able to just "sit in" with an advisor and look at his files, client file notes, emails etc
Commenting is closed

 

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