Two new executive appointments at Tower

Tower Insurance has appointed a new chief claims officer and chief risk officer to help drive the insurer’s focus on transparent and fair customer experiences.

Thursday, November 4th 2021, 11:42AM

by Matthew Martin

Steve Wilson.

Following a global search, Steve Wilson will join the Tower team in January as chief claims officer, and the company have made an internal appointment promoting Paula ter Brake to chief risk officer.

Wilson joins Tower after more than five years at QBE Insurance, including as regional head of claims for Asia, covering Hong Kong, Singapore, Malaysia, Vietnam, Macau, Indonesia, Philippines and the Pacific Islands.

Before working at QBE, Wilson worked for more than 17 years at IAG in Australia and Asia.

Tower chief executive Blair Turnbull says Wilson brings a wealth of experience in large operations, claims, international markets, loss adjusting, supplier management, agencies, digital transformation, change management and customer experience adoption across insurance.

“As we use the insights from Tower’s data to make our customers’ lives even easier, to digitise further and to understand our customers’ needs better, having Steve’s digital transformation experience on the team will be invaluable.”

Paula ter Brake is Tower’s managing director of the Pacific and has been appointed, effective immediately, as Tower’s chief risk officer while retaining her current role.

After two and a half years with Tower, ter Brake will now lead Tower’s risk, compliance, conduct and legal functions, as well as its operations across its eight Pacific Islands territories - Vanuatu, Fiji, Solomon Islands, Cook Islands, Papua New Guinea, Samoa, Tonga and American Samoa.

Turnbull says her extensive executive experience in financial services with significant regulatory, strategy, distribution and risk expertise, made her the perfect candidate to take up the role.

“Paula is already known across the business as someone who tackles everything with tremendous energy and focus, and I am looking forward to her continuing to promote a positive and proactive risk awareness culture at Tower,” says Turnbull.

Tags: recruitment Tower Insurance