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What does ‘treat fairly’ mean in new conduct law?
Russell Hutchinson Opinion

What does ‘treat fairly’ mean in new conduct law?

Russell Hutchinson is a fan of being treated fairly, and thinks we should, of course, treat customers fairly. But how might the fair conduct requirement work in practice?

Mon, Aug 17th 2020 06:19AM

The clock is ticking on getting a transitional licence…

The clock is ticking on getting a transitional licence…

3 min read
It starts with governance

It starts with governance

3 min read
Should we be warning consumers about IP prices?

Should we be warning consumers about IP prices?

2 min read
How housing affects the market for insurance

How housing affects the market for insurance

2 min read
Ways to sell more insurance

Ways to sell more insurance

3 min read
Three big things that are forcing consumers to re-think

Three big things that are forcing consumers to re-think

2 min read
IP underwriting is complicated – improving, but complicated

IP underwriting is complicated – improving, but complicated

3 min read
Reconciling wants to needs

Reconciling wants to needs

3 min read
Let’s have the grown-up in charge

Let’s have the grown-up in charge

3 min read
Pricing strategy – choices and their meanings

Pricing strategy – choices and their meanings

3 min read
Looking through the crisis? Or looking into it?

Looking through the crisis? Or looking into it?

3 min read
Two big questions in conduct law causing advisers concern, and its unintended consequences

Two big questions in conduct law causing advisers concern, and its unintended consequences

3 min read
Partners life changes may not be big enough

Partners life changes may not be big enough

3 min read
The struggle to be better at telling the story of insurance

The struggle to be better at telling the story of insurance

3 min read
It's time we got out and told the good story about insurance

It's time we got out and told the good story about insurance

3 min read

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Good Returns was established in 1997 and was one of the first successful online publishers in New Zealand and continues to be a publishing leader. Good Returns is held in high-regard by its target audience, the financial services industry. A team of highly experienced business journalists update the site daily with topical, breaking and relevant news and views. The team is led by founder and publisher Philip Macalister.
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