One year of nib Covid-19 support for members and community

It’s been 12 months since health insurer nib New Zealand launched its Covid-19 support package to help its members and the wider community impacted by the pandemic.

Wednesday, April 14th 2021, 10:53AM

Released last April, the package provided access to a range of initiatives to support members' health and financial needs during the crisis.

More than $870,000 was provided in financial assistance in the form of premium waivers and suspensions, helping over 2000 nib members maintain their health cover.

Around 2500 members were also automatically granted a six-month pre-approval extension for any medical treatment delays they may have experienced.

nib chief executive Rob Hennin (pictured below) says by swiftly introducing immediate support and expanding assistance as the pandemic unfolded has enabled members to continue to put their health first.

“It’s been a particularly hard year for many and the pandemic has highlighted how important our health really is to us all.

"We’re pleased that we’ve been able to support our members to maintain their health during this challenging period,” Hennin says.

Expanded coverage for Covid-19 related treatment was provided to all members at no additional cost while telehealth services helped members access GP or specialist services from home.

“As a health partner for our members, establishing safe and meaningful pathways for their ongoing health was a top priority.

"Funding telehealth services was one way we did this and it’s become a permanent benefit for eligible members,” he says.

Beyond its member base, nib together with nib foundation provided $1 million in funding to community initiatives across both New Zealand and Australia to help with the increasing demand for mental health support during the pandemic.

“Last year alone, Lifeline Aotearoa received a 20% spike in crisis calls as a direct result of the pandemic’s impact on our mental health.

"Our $150,000 grant assisted them to provide more than 2300 additional hours of counselling as well as further training to help meet the surge in demand for services.

“In addition, our support of Clearhead has helped facilitate over 850 one-on-one mental health telehealth sessions for Kiwis and medical providers at no additional cost.

"It also enabled the development of a te reo version of the platform helping to reduce the cultural and language barriers often faced by Māori communities when seeking mental health support."

Hennin says while the fight against Covid-19 isn't over yet, it was rewarding to see nib’s efforts to support its members and the community were having a positive impact and confidence in the healthcare sector was returning.

“With many people unable to get the treatment they needed or being fearful of going to the hospital during the height of the pandemic, it’s encouraging to see the volumes of claims returning to pre-Covid levels.

"It gives us peace of mind knowing our members are getting the necessary healthcare treatment to continue looking after their health and wellbeing."

Tags: Covid-19 nib Rob Hennin