Sharron Botica leaves AIA

Sharron Botica has recently resigned her role at AIA to pursue new career opportunities.

Wednesday, January 8th 2025, 10:58AM

The company has made two executive appointments following her resignation with Angela Busby stepping in as chief distribution officer, and Maddie Sherlock becoming AIA's chief customer officer.

As CDO Busby is responsible for business development including independent financial advisers and group distribution, Aligned Advice and AIA NZ’s ASB Partnership, as well as distribution performance and supervision.

She has more than 30 years financial markets experience leading teams and developing strategies. Previously, Busby was AIA’s chief customer officer and chief strategy officer. She has also held senior roles as chief people and culture officer at Sovereign, managing principal of ASB Securities (where she played an active role in developing and establishing Whakaterehia, ASB's Māori Leadership programme), and general manager of Aegis. 

Busby was previously chairperson for investment company TAHITO and is a prior member of the Sustainable Business Council (SBC) NZ Advisory Board. Of Māori descent, (Te Rarawa and Ngati Tūwharetoa).

As chief customer officer, Sherlock oversees all the functions of Customer operations including the management of customers, underwriting, claims, rehabilitation, and customer experience.

She has more than 13 years’ experience in the life insurance industry across digital, claims and operations. She joined AIA in 2015 and over the last five years has held several senior leadership positions across the operations teams, including most recently as AIA NZ’s Head of Customer Strategic Delivery, and previously as Head of Customer Operations and Head of New Business.

She is passionate about supporting people to achieve their best and continuously evolving ways of working to deliver exemplary service for customers, advisers and partners.

AIA NZ chief executive, Nick Stanhope, says: “I congratulate both Angela and Maddie on these new appointments. I know they will continue to make a difference alongside their teams to help New Zealand become one of the healthiest and best protected nations in the world.”

Tags: AIA